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Petworld.ie

Customer Service

The team here at Cooneys Home & Garden want you to be 100% satisfied with your experience when buying pet products from us. We are a 100% Irish owned and operated business based in Letterkenny, Donegal with over 25 staff.

Adam Finan is our eCommerce & Digital Marketing Manager

Gemma handles product listing

Anthony packs & manages orders

Keith is our Pet Shop Manager

Derbhle handles ordering & deliveries

Gary is the Managing Director

Bridgit manages accounts

You can call us on 00353749127559 Monday - Sat from 9-6 & Sun 12-6

email us at all other times on orders@petworld.ie

Shipping & Delivery

We offer fast delivery with our partner courier DPD thoroughout Ireland.

Items paid for via Paypal by 1pm that are in stock can be dispached the same day. 

If you use Realex, the items will be sent the following day if all items are available. 

You should recieve a text or call from DPD when they are near your area with an approximate delivery time. 

If you are not in, they will leave a slip with the local depot numbers information for you to call and arrange a suitable time for delivery. 

Items sent on Friday will arrive Monday. 

We have no weekend deliverys. 

DPD do not deliver on irish bank holidays

 

Privacy & Security

We use secure SSL certificates on our site and the most powerful and secure Realex payment processor. Your details are safe and secure and we never have access to your card details. 

Paypal is the other option which as everyone knows - is safe as having two rottweilers standing at the gate!

 

Returns & Replacements

Petworld offer no hassle returns to all of our customers. 

In the unlikely event that the wrong item was dispached - we will arrange to have it collected by DPD at a time that is convenient to you at no additional cost to the customer.

 

Ordering

Orders are simple. Just enter your products to the cart, pay at checkout with Paypal or Realex and look out for a confirmation email from us. 

When ordering - please do not go back from the secure checkout page as it will empty your cart. 

This is a Realex issue that we hope they will solve very soon. 

 

 

Viewing Orders

If you create an account (which we highly recommend) - you can view your orders at any time by logging in. You will be sent and email as soon as the order has been dispached.