We’re all about keeping things simple! Enjoy FREE tracked delivery on orders over €49 (up to 30kg) anywhere in the Republic of Ireland or Northern Ireland—no surprises, just great service.

For orders under €49, delivery is just €4.95. (A small surcharge applies for parcels over 30kg.)

Because getting your pet’s favorites should be hassle-free! 🐾

Yep, We Deliver for Free! 🚚

Spend €49 or more (up to 30kg) and we’ll deliver your pet’s favourites for FREE anywhere in the Republic of Ireland or Northern Ireland—tracked and hassle-free!

For orders under €49, delivery is just €4.95. (A small surcharge applies for parcels over 30kg.)

Because getting what your pet needs should be simple! 🐾

As soon as you place your order, we’ll send you a confirmation email. You’ll get another update once your order is collected by our courier.

📦 Delivery Time: Orders are processed Monday to Friday, and you can expect your delivery within 2-5 working days.

If there’s any issue with stock, size, or colour, we’ll be in touch by phone or email to sort it out for you. Simple as that! 🐾

We’ve got it from here! 🐾

After you’ve checked out, keep an eye on your inbox! We’ll send you an email to confirm we’ve received your order. Our goal is to process and dispatch all orders within a couple of working days. Once your order is on its way, you’ll get another email with the dispatch confirmation.

Yes! As soon as you place your order, we’ll send you an order confirmation email. You’ll also get another update when your order has been collected by our courier.

Need a copy of your invoice? Just log into your account to view your order details anytime! 🐾

Absolutely! 📦 You can track your order anytime by:

🔍 Logging into your account to check your order status.
📩 Clicking the tracking link in your shipping confirmation email or SMS.

Still need help? Get in touch and we’ll be happy to assist! 🐾

Yes! If your order hasn’t been dispatched yet, we’ll do our best to make changes or cancel it for you. Just get in touch as soon as possible:

📩 Email: orders@petworld.ie
📞 Phone: +353 (0)1 531 0884

We’ll be happy to help! 🐾

We want you (and your pet!) to be happy with every purchase. If you’re not completely satisfied, you can return your item within 14 days in its original condition for a refund or exchange.

🐾 Changed your mind? No problem—just send it back unused and in its original packaging with your order confirmation.

Let us know within 24 hours and we’ll replace it at no cost to you. If the item is visibly damaged on arrival, please refuse the delivery.

If the item is faulty or sent in error, we’ve got it covered. Otherwise, return costs are your responsibility.

If you need to return an item, please contact us first so we can assist you:

📩 Email: orders@petworld.ie
📞 Phone: 01 5310884 (Monday–Friday, 9:00 AM – 5:00 PM)

Be sure to include your order reference number when getting in touch!

Please send your return to:

📦 Return Address:
Pet World
Pearse Road
Letterkenny
County Donegal
Ireland
F92 VR7A

To ensure a smooth return process, please make sure:

✔️ The item is unused and in its original packaging.
✔️ You include your order reference number in your return request.

Yes! If you’d like to exchange an item for an equivalent one, we’ll process the exchange once we receive your original item. Standard shipping rates will apply to the replacement.

💡 Tip: Let us know in advance so we can check availability!

What If the Exchange Item Has a Different Price?

If your replacement item costs less, we’ll refund the difference.
If it costs more, we’ll contact you to arrange additional payment before shipping.

Are Replacements Always Available?

Replacements depend on stock availability. If your requested item isn’t available, we’ll let you know and discuss alternative options.

We make checkout easy! You can pay using:

💳 All major credit & debit cards
📱 Apple Pay & Google Pay
💻 PayPal

Simple, secure, and hassle-free! 🐾

Simply enter your discount code at checkout before payment to apply your savings.

❌ Code not working?
✔️ Double-check for typos.
✔️ Make sure the code hasn’t expired.

Still having trouble? Contact us, and we’ll be happy to help! 🐾

We love helping you save, but only one discount code can be used per order. If you have multiple offers, choose the one that gives you the best deal!

Yes! We check competitor prices weekly to make sure we’re offering you the best deals possible. Plus, we regularly run special offers and discounts, so keep an eye on our Deals Page for even more savings! 🐾

We’re always happy to help! You can reach us by:

📩 Email: orders@petworld.ie
📞 Phone: +353 (0)1 531 0884 (Monday–Friday, 9:00 AM – 5:00 PM)

Signing up is easy! Just click ‘Register’ at the top of our website, enter your details, and you’re all set to shop, track orders, and manage subscriptions.

Forgot your password? No problem! Click ‘Forgot Password’ on the login page, enter your email, and we’ll send you a link to reset it.

To update your email, address, or payment info, log into your account and go to ‘Account Details’.

Subscribe & Save is a hassle-free way to get your pet’s favorite products delivered on a schedule that works for you—with savings on every order! You’ll never run out, and you can change or cancel anytime.

Getting started is easy! Just select your pet’s favourite product, set a delivery schedule that works for you, and subscribe. Simple, convenient, and guaranteed to keep tails wagging! 🐾

Most pet food, treats, and other essentials are available for subscription. Look for the ‘Repeat Purchase’ option on product pages.

It’s easy! Just log into your Petworld.ie account, go to ‘Manage Subscriptions’, and update your preferences anytime—no penalties, no hassle.

Yes! You can adjust your delivery schedule in your account at any time to better suit your needs.

Of course! You can update your subscription to include new products or remove items as needed.

Yes! Your discount is applied automatically at checkout, and you’ll continue to save on every recurring order.

Subscribe & Save discounts cannot be combined with other promo codes, but don’t worry—you’re already getting a great deal!

Your order will be processed and shipped based on your chosen delivery schedule. You’ll receive an email confirmation each time it’s dispatched.

No worries! You can pause or reschedule your delivery anytime through your account.

If an item is temporarily out of stock, we’ll notify you by phone or email and let you know when it’s back.

Our team is always happy to help! Reach us at orders@petworld.ie or call +353 (0)1 531 0884.